Top POS News from April: Starbucks POS Glitch, Tableside & Payment Security Tech Make Headlines

| May 04, 2015

Forget April showers, in April it was all about the point of sale with some major POS headlines making waves in the hospitality space. Between Starbucks experiencing a POS outage that impacted more than 6,700 stores in the U.S. and Canada and Olive Garden rolling out tableside tablets, there was also plenty happening on the vendor side and in security. For example, Ingenico Group and Intel Corporation announced a collaboration to develop a mobile tablet that supports EMV and NFC payment functionalities, plus check out some of the latest in POS technology with five point of sale video demos direct from MURTEC. If you missed any of these stories – and more – check them out here in the April POS Recap.
 
Starbucks POS Glitch Disables POS at Thousands of Stores
Company-owned Starbucks stores in the U.S. and Canada suffered a point-of-sale outage on Friday, April 24. The company released a statement saying that the glitch was caused by a failure during a daily system refresh and assured customers it was not the result of an external breach. The outage also affected the company’s Evolution Fresh and Teavana stores. 


 
Olive Garden to Enhance Guest Dining Experience with Tabletop Tablets
Olive Garden has announced it has entered into an agreement with Ziosk, makers of the ordering, entertainment and pay-at-the-table tablet, to begin the introduction of tabletop tablets in all of its restaurants nationwide. Olive Garden has been testing Ziosk in a select number of its restaurants since last year, and the feedback from guests and servers has been positive. These restaurants are experiencing higher guest satisfaction scores, faster dining times and increased tip percentages for servers.
 
On The Border Offers Guests Mobile Pay
On The Border (OTB) recently surveyed its core customers to learn that 70 percent found “mobile pay” to be appealing. So OTB, the world’s largest casual dining Mexican restaurant brand, through a relationship with NCR Corporation, is now offering the feature at all of its corporate restaurants.
 
Wi-Fi Pay-at-the-Table Technology Brings EMV and NFC Tableside
Ingenico Group has launched an iWL series Wi-Fi enabled mobile terminal solution for use in the U.S. market. This extension to Ingenico Group’s iWL series adds to an already powerful line that includes 3G wireless and Bluetooth options for virtually any merchant’s preference in communications. Ingenico Group’s iWL series smart terminals enable merchants to accept any and all forms of payment including MSR credit and debit, EMV contact and contactless cards, stored-value cards, mobile NFC and contactless systems such as Apple Pay, MasterCard contactless and Visa payWave.
 
 
Papa John's Launches PayShare Online Bill Splitting Tool
Papa John's has announced the introduction of PayShare, a first-of-its-kind digital solution in the pizza industry that lets customers immediately split their pizza bill. As Papa John's latest innovative digital offering, PayShare, powered by Venmo, provides customers a safe and secure option to simply and easily split the check on any mobile or online order.
 
Food Online Ordering Systems Certifies Epson Smart Printers For Restaurant Online Ordering System
Epson America, Inc. has announced that Food Online Ordering Systems, a provider of online ordering solutions for restaurants, has selected Epson’s Omnilink® TM-T88V-i and OmniLink TM-T20II-i intelligent printers for their ePOS™ Print and Server Direct Print technologies to better facilitate the restaurant online ordering process and improve sales. The solution is available from Food Online Ordering Systems today.
 
Harbortouch Launches New Tablet POS Solution
Harbortouch has announced the general availability of Harbortouch Echo, a sleek, built-for-purpose POS system designed to support the durability, functionality and affordability requirements of retail and restaurant businesses. Echo combines the power and functionality of a traditional POS system with the simplicity and sleek design of a tablet-based system.
 
Google Partners with ChowNow to Bring Google Wallet to Independent Restaurants
ChowNow, the online ordering and marketing platform for restaurants, has announced a new partnership with Google that brings Google Wallet to thousands of independent restaurants across the United States. All ChowNow restaurant clients’ ordering apps have been updated to include Google Wallet at no additional cost, and all new restaurant clients will receive it as a standard feature.
 
Harlem Restaurant Becomes First in U.S. to Implement Order Ahead Tech from MasterCard
MasterCard has partnered with acclaimed restaurateur and chef Marcus Samuelsson to bring Qkr! with MasterPass to the first restaurant location in the United States. The Qkr! with MasterPass app will be available to patrons of Samuelsson’s newest spot, Streetbird Rotisserie.
 
Ingenico Group and Intel to Bring Payments to the Internet of Things
Ingenico Group and Intel Corporation have announced a collaboration to combine Intel technology and Ingenico Group secure payment acceptance for the Internet of Things. The companies will jointly develop a mobile tablet that supports EMV1 and NFC payment functionalities, a standard required by banks to help prevent credit card fraud.  Under the collaboration, Intel® Data Protection Technology for Transactions will be combined with Ingenico Group payment acceptance capabilities in mobile and future solutions in the United States and Canada, beginning with the jointly developed mobile tablets based on the Intel® Atom™ processor.  
 
Long John Silver's Deploys End-to-End Secure Payment Solution
Long John Silver’s has opted to upgrade its payments infrastructure to Ingenico Group’s EMV- and NFC-ready payment terminals to support its upcoming transition to the EMV payment standard in the U.S. The Ingenico Group solution will enable Long John Silver’s 580+ U.S. locations to accept both magnetic stripe and EMV cards, and also provides a platform for mobile wallet acceptance, such as Apple Pay, in the future.
 
5 Point of Sale Tech Demos, Direct from MURTEC
Lauded as the gold standard for restaurant technology insight offering both compelling sessions and top-notch networking opportunities, the 20th installment of MURTEC did not disappoint. In addition to the invaluable opportunities for one-on-one networking with industry peers, the event also afforded up-close-and-personal glimpses of the latest technologies being offered to streamline restaurant operations. Here technology experts from sponsoring companies, Agilysys, Cayan, Custom Business Solutions, Digital Dining and Task Retail Technology highlight of some of their respective companies' latest offerings in the point of sale.  

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