A few weeks ago, Hospitality Technology looked at our website data to count down the ten most read articles of the year from htmagazine.com. As it is the last week of the year, HT's editorial staff combed through 2008's article archives to bring you our picks for the ten noteworthy articles that you may have missed. From tops interviews with Dunkin' Donuts, InterContinental Hotels Group and Fuddruckers executives to insights into property management and point of sale execution strategies, be sure to read these articles before the New Year.
10. Up the In-Room "Wow Factor" with IP Phone Convergence
As part of a growing need to offer guests state-of-the-art technology, PCH's Renaissance Montgomery Hotel expands its IP converged network to include Ayaya IP touch screen telephones. In a move that was expected to increase guest satisfaction, management has been quick to realize just how important this feature is to guests and is already making plans to extend the network even further.
9. Maximize Your PMS' Value: Top Tips to a Smooth Running System
Operators put a lot of effort into their initial property management system setup and configuration. Yet as time passes, original operational needs change and many fall victim to system mediocrity. Learn the top auditing tips to keeping your PMS running as smoothly as it did the day it was first installed.
8. Capture Guest Interest with Top Economy Brand Tech Suggestions
As guest demand for technological needs and requirements for staff efficiency increase, the economy lodging segment is faced with the challenge of reinventing brand prototypes in order to stay ahead of the competition. Gain strategic in-room technology redesign insights directly from the management team at Motel 6, creators of the Phoenix prototype.
7. Plan Successful Franchisee Tech Installs with Top Integration Strategies
Historically, there has always been a lot of pressure between franchisees and franchisors when it comes to the implementation of new technology. Before you accept or reject corporate suggestions, make sure you know what is best for your business.
6. Overcome Top Challenges in Service Innovation
In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.
5. PCI DSS Compliance: Just Whose Responsibility is It?
While it is true that PCI DSS compliance is a technology-related matter, many executives fail to realize that compliance responsibility must be shared throughout and owned by the brand's top executives. Here are the top seven reasons why.
4. Avoid POS Nightmares with Five Essential Software Functions
For any bar or restaurant owner who has ever feared or experienced a POS meltdown, you are not alone out there. HT brings you the top five POS must have essentials that will mitigate your POS concerns.
3. Dunkin' Runs on Innovation
As buzz words go, "innovation," has racked up serious mileage in the information technology industry. The word appears on nearly every industry conference agenda in 2008 (HT owns up to its share) and continues to be a prime directive for many top IT leaders. But beneath all the next-gen talk and the innovation task forces, successful innovation in the quick-service industry requires a dedicated focus on three things: accuracy, speed and simplicity.
2. Common Ground
The vendor community needs to get serious about fostering interoperability between solutions, according to Tom Conophy, CIO of InterContinental Hotels Group. Go inside the integration strategies of one of the world's largest hotel companies, and read about its CIO's industry-wide call to action.
1. The World's Smartest Hamburger
Fuddruckers embraces open communication, business intelligence and Internet bloggers in its quest for knowledge. Alan Watts, SVP of operations, offers an exclusive look at the tools and strategies that are helping the "Worlds Greatest Hamburger" become its smartest, too.