Taj Resorts Hotels and Palaces has implemented a cloud-based managed services network to improve WiFi access across three domestic locations from Connect Call Global (CCG). The technology allows the hotels to improve guest satisfaction and improve network operations at each property.
WiFi ranks as the top-requested hotel amenity among guests, however existing networks don’t often support the growing number of wireless devices visitors are connecting to the Internet. Taj Resorts Hotels and Palaces, which operates 108 hotels across India, and an additional 17 international locations in Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East, has a corporate mission to exceed customer expectations. Realizing basic Internet service was not adequate to support guests’ increasing high-speed Internet needs at its luxury Boston-based property, the hotel began evaluating a customized managed services solution that would support the escalating number of wireless devices guests were connected to the Web. Besides requiring a scalable solution that supported remote real-time visibility into user WiFi connections and performance, the hotel also wanted a cost-efficient option comprised of reliable software and hardware components.
The company selected CCG’s Unicom Service Gateway, a cloud-based policy management and captive portal solution, along with Motorola’s WLAN access network and new fiber distribution network. CCG’s Unicom Service Gateway interfaces with the hotels Property Management System (PMS), providing hotel executives with real-time network statistics and reporting. CCG remotely manages and maintains the network for hotel executives freeing them up to focus efforts on the guest.
Since deploying the solution at the Taj Boston property in January, the location has reduced service calls and supports more reliable wireless connections.
The chain’s Taj Campton Place, San Francisco, and The Pierre, New York City, properties went live with the managed services solution in February and March, respectively.