Survey Reveals 32.8 Million Americans Have Booked Travel on a Mobile Device

| February 20, 2014

Hotwire.com, a discount travel site, has unveiled intriguing results about mobile bookings from its third annual American Travel Behavior Survey, which was conducted online in October 2013 on behalf of Hotwire by Harris Interactive among over 2,000 U.S. adults ages 18 and older. The survey found that 18 percent of American adults who have ever booked travel, have done so using a mobile device. Additionally, the results revealed younger adults are significantly more likely to book travel on mobile devices—37 percent of adults ages 18-34 and 25 percent of adults ages 35-44.
 
A further breakdown of how the adults who have ever booked travel using a mobile device have done so:
12% have booked travel on a smartphone
10% have booked travel on a smartphone via a web browser
7% have booked travel on a smartphone via an app
10% have booked travel on a tablet device
8% have booked travel on a tablet device via a web browser
3% have booked travel on a tablet device via an app
 
Hotwire experienced a 60 percent year-over-year increase in mobile bookings for the first nine months of 2013. Currently, nearly 20 percent of Hotwire transactions occur on a mobile device.
 
Interestingly, the survey also found that 48 percent of adults report being more comfortable with eleventh hour booking (i.e., within 7 days of check-in) than they were five years ago. Moreover, 80 percent of Hotwire's bookings on a mobile phone and 70 percent on a tablet are made at the last minute (the day before or day of arrival).
 

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