SunSwept Resorts based in Saint Lucia installs the Maestro PMS Enterprise Multi-Property resort hotel software system from Northwind to manage all booking and schedule requests at its Cotton Bay Village, Rendezvous Resort and BodyHoliday locations; the software suite includes Front Office, Spa, Accounts Receivable and ResEze online booking software modules.
"Each SunSwept Resort offers an environment with a specific lifestyle choice," says Andrew Barnard, general manager at the SunSwept Resorts' BodyHoliday. "Maestro enables us to record guest activity and health program preferences, so that we can provide our guests with personalized attention and maintain accurate recordkeeping. These tools complement our high touch service offerings at all of our resorts."
SunSwept Resorts also relies on Maestro's integrated guest database for more profitable personalized e-mail marketing. "When we know what a guest enjoys we can market specifically to their tastes," Barnard says. "E-mail marketing has a much higher response rate when you are working with good information such what as Maestro delivers."