Homewood Suites by Hilton, the international brand of upscale, all-suite, residential-style hotels announces that its online Suite Selection tool is now available to all Hilton HHonors Members. Suite Selection is a Web-based tool that allows guests to view the hotel floor plan and images of the suites available, choose the exact location of a requested suite, and check-in online before arriving at the property.
Suite Selection provides guests more flexibility than ever, allowing Hilton HHonors members to choose the exact room that suits their needs (away from the elevator, a high floor, near the pool), whatever they desire. When guests make a reservation online using their Hilton HHonors profile, they will be invited to check-in up to 36 hours in advance of arrival. At that time, the guest can view the layout of available suites in proximity to the Lodge, swimming pool, elevator, parking, fitness center, or other property amenities.
Suite Selection was originally launched to Hilton HHonors Diamond and Gold members in 2007. In an online survey of more than 1,200 users conducted by the brand earlier this year, guests reported that the tool allowed them to, "feel more in control" of their frequent travel as well as that, "the biggest value is the power of choice, I can choose the suite instead of someone else choosing it for me." Sixty percent of respondents reported high satisfaction with the Suite Selection tool and more than half said it enhanced their travel experience. An additional two-thirds of guests reported that Suite Selection was easy to use and to understand.
"Suite Selection is doing for the Homewood brand what seat selection did for the airlines more than a decade ago," says Rebecca Wyatt, senior vice president, brand management. "As the majority of our guests are with us for five or more nights, empowering these individuals to make their own choices and to create a sense of home becomes even more important."