Station Casinos Plan System-Wide Guest Response Roll Out
Station Casinos Inc., owner and operator of 11 hotels located throughout the Las Vegas Valley, is expected to complete a system-wide roll out of MTech's Internet-based Hotel Service Optimization System solution. HotSOS connects service staff to each other, guests, groups and meeting planners in an effort to streamline guest-services workflow and maximize guest satisfaction.
Station Casinos'properties that will soon install the system include: Green Valley Ranch Resort, Spa & Casino, Palace Station Hotel & Casino, Boulder Station Hotel & Casino, Sunset Station Hotel & Casino, Santa Fe Station Hotel & Casino, Texas Station Gambling Hall & Hotel, Aliante Station Casino & Hotel (scheduled to open by the end of 2008), Fiesta Rancho Casino Hotel, Fiesta Henderson Casino Hotel and Wild Wild West Gambling Hall & Hotel.
In conjunction with the HotSOS roll out, Station Casinos also is migrating its entire property PBX operations to its new state-of-the-art Call Center. The facility, opened in December 2007, serves as headquarters for Station Casinos'Centralized-Reservations operations for all 11 hotels. Beginning in June, the PBX team from the Santa Fe Station Hotel & Casino will move to the offsite facility. Every two weeks thereafter, an additional property's PBX team will relocate to the Call Center with completion due for September 2008.
Station Casinos'properties that will soon install the system include: Green Valley Ranch Resort, Spa & Casino, Palace Station Hotel & Casino, Boulder Station Hotel & Casino, Sunset Station Hotel & Casino, Santa Fe Station Hotel & Casino, Texas Station Gambling Hall & Hotel, Aliante Station Casino & Hotel (scheduled to open by the end of 2008), Fiesta Rancho Casino Hotel, Fiesta Henderson Casino Hotel and Wild Wild West Gambling Hall & Hotel.
In conjunction with the HotSOS roll out, Station Casinos also is migrating its entire property PBX operations to its new state-of-the-art Call Center. The facility, opened in December 2007, serves as headquarters for Station Casinos'Centralized-Reservations operations for all 11 hotels. Beginning in June, the PBX team from the Santa Fe Station Hotel & Casino will move to the offsite facility. Every two weeks thereafter, an additional property's PBX team will relocate to the Call Center with completion due for September 2008.