Sonesta Collection's Employee Productivity Secret: Eliminate E-mail Mgmt Woes

| January 18, 2011

Sonesta Collection, a distinctive international collection of upscale hotels, resorts and cruise ships, has selected Mimecast to manage its e-mail. With Mimecast, Sonesta has experienced seamless continuity with 100 percent e-mail uptime, improved archiving capabilities and decreased spam.
 
E-mail is a critical application for Sonesta employees, who rely on it heavily for normal business operations and to ensure personal service and a memorable experience for guests. Prior to selecting Mimecast, Sonesta relied on an e-mail redundancy tool that provided basic e-mail capabilities, but lacked many features including the ability to handle internal and external e-mail, and retain messages longer than 30 days. Additionally, the tool’s spam filter proved ineffective, bombarding Sonesta’s employees with spam. There were also regulatory issues to consider as Sonesta must adhere to both HIPAA and PCI. Its former solution did not automate compliance through e-mail management which increased workload for its IT staff. After evaluating several e-mail management solutions offering both traditional appliance models and cloud-based services, Sonesta selected Mimecast’s unified email management, the only solution to meet all its requirements.
 
“With Mimecast, I don’t worry about –e-mail outages anymore – Mimecast kicks in automatically, making it completely invisible to the outside world,” says Carol Campbell Beggs, vice president, technology, Sonesta Collection. “Mimecast’s integration with Exchange is the best I’ve seen – it provides our users with a familiar interface in the event of a Sonesta service outage. If such an event were to occur, the solution seamlessly rolls back to our servers after the outage is over with all the history saved. Mimecast is on a completely different level than our previous tool, there’s just no comparison.”
 
In addition to increased employee productivity, Sonesta has experienced the following benefits since implementing Mimecast:
  • Automatic e-mail backup which integrates seamlessly with Exchange
  • Two out of three inbound e-mails are identified as spam and blocked from delivery, saving bandwidth and server space
  • Time required to recover archived messages reduced tenfold
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