Schweitzer Mountain Resort Taps UniFocus for Employee Engagement Initiative
The popular ski resort, Schweitzer Mountain Resort, selects UniFocus for their employee engagement initiative to build upon their success with GUESTScope by correlating all survey analytics together, such as identifying critical issues among staff and relating that knowledge to guest satisfaction.
"We believe there is a direct connection between high guest satisfaction scores and how happy our employees are," says Tom Chasse, Schweitzer CEO and president. "I'm delighted to announce our partnership with UniFocus for employee engagement to make sure our incredible team stays happy and continues providing great service to our guests."
"We believe there is a direct connection between high guest satisfaction scores and how happy our employees are," says Tom Chasse, Schweitzer CEO and president. "I'm delighted to announce our partnership with UniFocus for employee engagement to make sure our incredible team stays happy and continues providing great service to our guests."
"We are thrilled about partnering with UniFocus and look forward to seeing survey results from STAFFScope," says Scot Auld, human resources director for Schweitzer Mountain Resort. "Our guest surveys have consistently ranked high because we have a great staff that thrives on showing visitors a good time. We want to ensure that they are engaged and having fun while raising the bar for guest satisfaction in the ski industry."
Key features of the STAFFScope employee survey solution include:
- Web-based technology that enhances standard paper survey formats for easy and fast deployment across an entire organization.
- State-of-the-art online reporting applications for every level of the organization.
- Roll-up reports for multiple properties.
- Essential benchmarking by market segments.
- Scientifically proven identification of the critical staff factors that makes organizational change occur.
- Integrated goal setting and action-plan tracking functionality
- Training and support by a UniFocus team with decades of hospitality and human resources experience.