Red Robin Gourmet Burgers has partnered with Ziosk to bring tabletop tablets to Red Robin restaurant locations across the United States. The rollout of over 20,000 interactive tabletop tablets to all corporate restaurant locations was completed on October 22, 2015. The company is now focusing on roll-out to remaining franchise restaurants.
The Ziosk is a 7-inch tablet that is designed to enhance the guest experience by giving Red Robin guests the ability to pay when they're ready, order refills, play interactive games, enroll in the Red Robin Royalty loyalty program and redeem rewards. The Ziosk tablet also allows guests to provide real-time feedback on their experience at the end of the meal.
Ziosk has been working with three Red Robin franchisees for as long as two years, demonstrating the positive impact it can have on the guest experience. Following a test phase in corporate stores, Ziosk was found to be the best solution for Red Robin, based on the ease of use of the tablet, including the ability for guests to pay directly at the table and print a receipt from the tablet if desired.