Red Lion Hotels Corporation (Red Lion) implemented the hotel ServicePro system at 27 properties. Rollout was completed in July 2013. The Red Lion Hotels and Red Lion Inn & Suites network is comprised of more than 50 hotels with over 9,000 rooms and nearly half a million square feet of meeting space. It is engaged in the franchising, ownership and operation of hotels located in ten states and one Canadian province.
hotel ServicePro is an economical cloud-based hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements, preventive maintenance and equipment management.
The Red Lion team designed a central database in hotel ServicePro of all Red Lion’s property equipment from HVAC units to hot water heaters, bathroom equipment, and fire extinguishers. It made custom enhancements so that the system reduces the time required to complete the tasks and facilitates the prompt delivery of a personalized guest experience.
hotel ServicePro keeps properties current on maintenance and safety inspection schedules Red Lion’s property engineers and managers use hotel ServicePro to stay current on maintenance programs, warranty timetables, safety inspections, and preventive maintenance schedules. The system also enables property staff to respond quickly to guest requests and track resolutions.