Oliver Companies operates 13 properties under multiple flags from Florida to Wisconsin. While its hotels include Hilton, Carlson, and IHG brands, plus independents, its management focus is on two, often competing goals, customer satisfaction and bottom line profitability.
Oliver Companies’ properties are widely scattered across the US and each is a separate entity. Gathering property performance data and providing GMs with input on daily financial analysis is a top priority. When the company was smaller, properties sent their daily audit packs by email. There was a long delay between data creation and analysis flowing back to the properties, which they use to better manage. As hotels were added, the manual processes became increasingly difficult.
Oliver Companies automated with Aptech’s Profitvue enterprise back office accounting and Webvue data gathering solutions. This streamlined processes and put audit information in GMs’ hands in a far more timely fashion.
Oliver Companies expanded its financial management platform in 2014. The company uses Execuvue BI system to gather property performance numbers, analyze the data, and run blanket reports with comparisons based on anything.
Business intelligence reports give Oliver Companies’ property managers daily operating metrics for better decisions. Execuvue provides customer service and cost/revenue comparisons quickly so managers can act on them faster.
‘Idea sharing’ between general managers is one of Oliver Companies’ successful processes. Execuvue identifies when one hotel is doing something really well. Then managers can get together to ‘idea share’ what is working financially.
Oliver Companies’ automated processes are yielding benefits on many levels.