Nine Zero Hotel Deploys In-Room iPads to Enhance Guest Service

| April 15, 2013

Nine Zero Hotel has selected Intelity to install ICE Touch technology, which allows guests to access hotel services on the tablets. The 190-room property installed more than 50 iPads into its lush Skyline View guest rooms and its four specialty suites. These rooms will feature the modified iPads as part of a recent refresh that aims to enhance the guest experience. 
 
The menu featured on the iPad was specially designed by Nine Zero to fit within the property’s theme of “Relax.”
 
This customized version allows guests to:
  • see an electronic compendium
  • read articles from leading international newspapers
  • peruse onsite dining menus
  • access information about hotel spa services
  • view a guide to local shopping and attractions
 
In addition, guests can take advantage of several other features, such as the ability to play an assortment of music stations, receive an insider perspective of local neighborhoods that includes tips from hotel employees, and browse an online retail store for out-of-the-box shopping items.
 
The ICE Touch software integrates with the hotel’s Epitome property management system, enabling guest information to be seamlessly communicated between the two systems. The integration is one of 35 from Intelity, the highest number available from any guest service platform in the world, and ensures a direct connection between the guest and the hotel’s systems. 
 

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