Affordable Hospitality Group, LLC set high standards when it chose the Microtel Inn & Suites' new prototype suite design for its property in Anderson/Clemson, S.C., and wanted only the best products that could stand up to its expectations. That is why when it came time to choose a telephone system, they reached out to PhoneSuite, a leading provider of telecom solutions designed exclusively for the hospitality industry.
Microtel's prototype suite design has created an environment that guests normally would not find in economy hotels, providing extra comfort and value for guests, while being very cost efficient to build, operate and maintain for hoteliers. When seeking a reliable and affordable telephone system to complement its property, Affordable Hospitality found that PhoneSuite's communication solution was an ideal fit.
Providing upscale service for mid-size properties, PhoneSuite integrates seamlessly with Property Management Systems and eliminates hours of training with its easy-to-use console. And PhoneSuite remains dedicated to the hospitality industry by offering efficient products that are approved by numerous national hotel chains.
"We investigated a number of phone systems and discovered that PhoneSuite provides all the unique features necessary for our hotel," says Jay Berlye, managing partner of Affordable Hospitality Group. "As a value-oriented hotel, we saw substantial savings in utilizing PhoneSuite. We're able to reduce the amount of time between transactions at the front desk, which is better spent on our customer service. I definitely see a return on our investment. PhoneSuite is the right fit for our operation."
PhoneSuite's engineers worked closely with the Microtel staff to make sure their solution delivered a system that is easy to manage and monitor. PhoneSuite's excellent customer service on the back-end ensures that all products will continue to perform well into the future.
"We needed to take our customer service to the next level and increase our productivity," says the hotel's general manager Paula Sledge. "With PhoneSuite we are getting a system that is designed specifically for our guests' needs and are able to exceed their expectations while maintaining a strong image."