Metropark Hotels Increases Staff Effectiveness with Training Solution
Metropark Hotels, a wholly-owned subsidiary of Hong Kong China Travel which operates several hotels throughout the region, has released details of an upsurge in sales performance and guest satisfaction since initiating a sales training program by TSA Solutions, the industry's premier training and sales revenue enhancing specialist.
Properties in Metropark's portfolio that have opted into the program include Metropark Lido Hotel Beijing, Grand Metropark Resort Sanya, Grand Metropark Hotel Suzhou, Grand Metropark Yuantong Hotel Beijing and Metropark Service Apartment Shanghai. Previously utilizing an internal training program, these hotels have since observed a considerable improvement in the reservation and suggestive sales ability of the team, measurably impacting property revenues.
Drawing from its deep-rooted experience with hospitality sales, TSA Solutions provides its partners with a series of detailed, yet user-friendly training programs that range from empowering the hotel team with the most essential sales skills, to planning effective sales strategies and action plans. "The wealth of knowledge, experience and the ability to provide clear direction has really demonstrated the TSA advantage to sales and management teams alike," said Zhang Li-Jun, General Manager of Sales & Marketing for Metropark Hotels. "Not only does this translate into a higher profit margin for the hotel, but it has also resulted in a subsequent boost in property reputation."
With operations spanning the globe, TSA's universally proven upselling strategies are tailored to accommodate cultural differences determined by a hotel's regional location and customer base, ensuring maximum effectiveness of the program's implementation.
Properties in Metropark's portfolio that have opted into the program include Metropark Lido Hotel Beijing, Grand Metropark Resort Sanya, Grand Metropark Hotel Suzhou, Grand Metropark Yuantong Hotel Beijing and Metropark Service Apartment Shanghai. Previously utilizing an internal training program, these hotels have since observed a considerable improvement in the reservation and suggestive sales ability of the team, measurably impacting property revenues.
Drawing from its deep-rooted experience with hospitality sales, TSA Solutions provides its partners with a series of detailed, yet user-friendly training programs that range from empowering the hotel team with the most essential sales skills, to planning effective sales strategies and action plans. "The wealth of knowledge, experience and the ability to provide clear direction has really demonstrated the TSA advantage to sales and management teams alike," said Zhang Li-Jun, General Manager of Sales & Marketing for Metropark Hotels. "Not only does this translate into a higher profit margin for the hotel, but it has also resulted in a subsequent boost in property reputation."
With operations spanning the globe, TSA's universally proven upselling strategies are tailored to accommodate cultural differences determined by a hotel's regional location and customer base, ensuring maximum effectiveness of the program's implementation.