Maestro PMS Acquires Guest Feedback Software and Service Assets of Navicom Inc.
Maestro PMS, a provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom’s widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests’ on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.
GEM gathers much more actionable information than a digital survey or online comment card. It is a web-based guest response system that automates guest perception gathering and is fully integrated with Maestro PMS. All guest feedback in GEM is instantly available on Maestro’s guest profile for personalized guest service and management analysis.
Maestro PMS recently enhanced GEM’s Maestro integration with a post check-in text messaging feature to further personalize the guest experience. This new feature makes it easier to communicate with guests directly after check in and offer services to make their stay more pleasant.
Maestro worked with Navicom for several years, which made it easier to know that the companies would be a good fit. The GEM acquisition is in line with Maestro’s focus on personalized guest engagement.
GEM gathers much more actionable information than a digital survey or online comment card. It is a web-based guest response system that automates guest perception gathering and is fully integrated with Maestro PMS. All guest feedback in GEM is instantly available on Maestro’s guest profile for personalized guest service and management analysis.
Maestro PMS recently enhanced GEM’s Maestro integration with a post check-in text messaging feature to further personalize the guest experience. This new feature makes it easier to communicate with guests directly after check in and offer services to make their stay more pleasant.
Maestro worked with Navicom for several years, which made it easier to know that the companies would be a good fit. The GEM acquisition is in line with Maestro’s focus on personalized guest engagement.