MKG Qualiting Releases Online Client Satisfaction Portal
MKG Qualiting, a division of the MKG Group releases a new online client satisfaction platform called OlaKala (OK), used to survey hotel guests or destination visitors in an attempt to combat the current cut-throat and volatile markets.
OlaKala's main function is to collect, report and action vital data in real time. With the ability to customise client surveys, including multilingual functions and optional add-ons, subscribers can access results instantaneously and manage unsatisfied clients. Clients receive regular e-mails, inviting them to complete a simple survey, customised with the hotel's image and brand, i.e. logo & colours. Questions are then filtered according into a client profile.
OlaKala is a cost-effective and practical method for collecting data; 30% cheaper than traditional survey techniques and producing standardised and consistent results. The same program can be implemented by other hotels in the group, consequently reducing operating, installation and setup costs, whilst homogenising the overall system.
OlaKala's main function is to collect, report and action vital data in real time. With the ability to customise client surveys, including multilingual functions and optional add-ons, subscribers can access results instantaneously and manage unsatisfied clients. Clients receive regular e-mails, inviting them to complete a simple survey, customised with the hotel's image and brand, i.e. logo & colours. Questions are then filtered according into a client profile.
OlaKala is a cost-effective and practical method for collecting data; 30% cheaper than traditional survey techniques and producing standardised and consistent results. The same program can be implemented by other hotels in the group, consequently reducing operating, installation and setup costs, whilst homogenising the overall system.