Luxury Hotel Automates Operations to Improve Service

| May 08, 2014

Charleston’s newest luxury boutique hotel, Restoration on King, installed the Maestro™ Property Management System. NORTHWIND provides the Maestro Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups. TripAdvisor voted Restoration on King the #4 Best Small Hotel in the U.S in 2014.
 
The property is using Maestro to develop a database of guests’ preferences and other information that enables highly personalized service. Maestro’s Yield Management module also helps optimize room pricing more systematically.
 
Charleston’s elegant AAA Four Diamond Restoration on King provides the superlative service and appointments of an upscale hotel, with historic exposed brick, hardwood floors, and contemporary interior design. The hotel is ideally located in the heart of Historic Charleston along King Street’s fashion district. It is comprised of three buildings, the oldest of which dates to 1940. With 16 tastefully furnished suites, the property provides opulent amenities and decadent décor that create a luxurious standard of living. Restoration on King is ideal for brief getaways or extended visits to Charleston.
 
Single database platform drives direct bookings, personalizes service to engage guests
Maestro provides 21 integrated modules on a single image database that properties may implement on-premise or have hosted. Maestro gives operators a 360 degree view of guests and operations at every touch point. NORTHWIND-Maestro delivers business solutions and Management Services that help hoteliers maximize productivity, profitability, drive direct bookings, personalize service, and engage guests.
 

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