Listening and Responding to Feedback Results in Increased Guest Satisfaction for Hotel Group

| November 29, 2013

The Lalit Suri Hospitality Group, a Bharat Hotels Limited enterprise has selected ReviewPro to help increase guest satisfaction and revenue by listening and responding to online guest feedback.
 
India's fastest growing hotel chain, The Lalit Suri Hospitality Group offers 17 five-star luxury hotels, with eleven operational properties (The Lalit New Delhi, The Lalit Mumbai, The Lalit Golf & Spa Resort Goa, The Lalit Grand Palace Srinagar, The Lalit Ashok Bangalore, The Lalit Laxmi Vilas Palace Udaipur, The Lalit Temple View Khajuraho, The Lalit Resort & Spa Bekal (Kerala), The Lalit Jaipur, The Lalit Chandigarh & The Lalit Great Eastern Kolkata) and six under restoration / development in India and overseas.
 
The Lalit Suri Hospitality Group is committed to meeting and surpassing guest expectations at all times. Understanding the guest experience is crucial, however what matters most is the response time. If the guest feedback is handled in real time then we have a costumer for life. ReviewPro helps management understand and reach out to customers without being too intrusive.
 
ReviewPro has thousands of clients in more than 80 countries, including the properties in Asia of leading hotel groups such as Millennium & Copthorne, Swiss-Belhotel International, Kempinski Hotels, Karma Royal, Compass Hospitality, Park Hotel Group, Regent Hotels & Resorts and Alila Hotels and Resorts.

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