Operating 52 restaurants in the UK, T.G.I. Friday’s
is one of the world’s favorite restaurant brands, known for creating an entertaining dining experience. T.G.I. Friday’s UK approached Call Systems Technology (CST) to trial the QSR Automations
ConnectSmart kitchen display software and hardware. The system comprises the ConnectSmart Kitchen (CSK) graphical software, xCeed kitchen controllers and KP-7500 keypads and bracketing. The TGI Friday’s solution also includes complete pre- and post- implementation and professional services from QSR’s strategic partner in the UK, CST.
Using CSK, line chefs only see the items they are responsible for preparing, and only when it is time to prepare them. The CSK ensures that all the items for a table are completed at the same time, and are properly plated, so that guests receive their meals together, hot and freshly prepared, even if they have different cook times and are prepared at different kitchen stations. Managers can tell from a glance at the display screen the status of each item and order, while the CSK’s zone support ensures that correct menu items go out with the correct order.
The CSK system enables the kitchen team to prioritize orders when needed and tag individual items for additional quality assurance purposes. In addition to reducing team stress and improving ticket times, TGI Friday’s has achieved a reduction in wastage because the CSK ensures that all orders reach the table in tip top condition.