The Jekyll Island Club Hotel, Jekyll Island's only Four-Star resort and a Historic Hotels of America (HHA) property, has successfully installed NORTHWIND'S Maestro Property Management suite in hopes of increasing online and offline revenue, enhancing personalized guest service and promoting greater staff productivity.
"We selected Maestro for its single-image database hotel management platform that enables the Jekyll Island Club to have a 360-view of guests, and for NORTHWIND's professional support and strong Internet functionality to boost our online bookings," says Jekyll Island Club Hotel GM and owner Kevin Runner. "Our team evaluated many leading systems and Maestro was the one with the most robust functionality, best ease of use and the scalability we were looking for. We were also impressed by NORTHWIND's reputation for excellent Diamond Plus support and training, and it was a good decision."
Maestro modules currently installed at Jekyll Island Club Hotel are:
· Maestro Front Office (PMS)
· Real-time Pro-Active Yield Management
· ResEze Web Booking Engine
· 2-Way GDS Connectivity
Future plans include purchasing modules that will facilitate enterprise-wide functionality, eventually servicing and connecting properties operated in other states. "We rely on Maestro to help us grow our online reservations, condo ownership and front and back office communications, among other areas," says Runner.
Maestro Property Management Suite
The Maestro Suite is comprised of more than 20 integrated modules on a single-image database for centralized, real-time full property automation, providing a 360-degree guest view at every point of contact. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Web Functionality, Timeshare Owner Management with Web Functionality, Spa and Activities, Club Membership, Yield Management, Golf Course, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.