Harnessing worldwide resources and the hospitality industry’s most insightful minds, Interstate Hotels & Resorts is deploying company-wide information technology innovations. Recently, the Company migrated to a cloud-based operating platform and improved the functionality of its proprietary business intelligence platform, IHR1, by launching an easily accessible mobile site giving owners the ability to monitor results and hotel performance 24/7 in real time.
“Interstate leverages its global resources and experience to inspire each owner’s success,” said Interstate’s Chief Executive Officer, Jim Abrahamson. “Technology is an integral part of our approach as it touches every aspect of a hotel’s operation, from procurement to reporting, payroll and beyond. Our intuitive developments allow owners worldwide to access key performance indicators instantly, which deliver an upper hand for success.”
Partnering with industry leading suppliers to provide world-class infrastructure for end users and hotel owners, Interstate recently migrated its information technology systems to a cloud-based operating platform. To improve productivity and capabilities for executives, management teams and hotels, Interstate’s infrastructure was transformed to a state-of-the-art system, leveraging dual data centers to provide disaster recovery and business continuity. The use of virtualized technology to operate the cloud platform allows Interstate to quickly scale, supporting increased demand for computing resources in an efficient and cost-effective manner.
Supporting Interstate’s strategic growth plan, Jim Lamb, Interstate’s chief information officer, is leading the focus on business-driven technology strides. “Within the rapidly changing technology landscape, Interstate is actively focused on the strategic adoption of enabling technologies that are both relevant and appropriate to assist our teams’ efforts to drive performance for owners,” said Lamb.
Interstate’s newly launched platform – Interstate Intelligence – is the capitalization of the Company’s 50 years of experience managing more than 380 hotels across multiple tiers and brands. The Company’s unrivaled technology leadership, Interstate Insights, encompasses the flagship business intelligence program, IHR1. The culmination of the Company’s scale converted into a dedicated dashboard per owner, IHR1 utilizes extensive, unmatched market insight, providing top performance metrics including financials, revenue management, results from comparable hotels and areas of improvement. All findings are translated into daily reports to keep every department moving toward aligned goals, maximizing owner profitability. Recently, Interstate launched its newest advancement for the platform – the IHR1 mobile app for iPhone and iPad – extending owner access to real-time information through smartphones and tablets.