InterContinental Hotels Group (IHG)
has selected the cloud-based MICROS
Simphony Enterprise Solution as its next generation point-of-service solution for 61 UK hotels. Having worked with MICROS technologies for many years, IHG decided to upgrade to MICROS Simphony, a cloud-based enterprise point-of-service solution that offers full support to multi-property hotel chains.
The solution, hosted in MICROS’s data centers, allows IHG to eliminate the costs involved in buying and maintaining hotel-based server hardware, while also ensuring optimum performance at all times of the day or night in every hotel across its managed estate.
IHG will also benefit from centralized management tools. Prices can be updated instantly across every property at the touch of a button, while improved business intelligence capability will provide consolidated reporting for all of the hotels, ensuring that food and beverage sales can be tracked, monitored and analyzed. A single, centralized database provides support for customer relationship management and intelligent promotions and targeted marketing.