Intelity, an interactive hospitality technology innovator, introduces a cutting-edge Video on Demand (VOD) feature as part of the company's Interactive Customer Experience (ICE), a revolutionary in-room solution and property management system. ICE's VOD is available in standard and high definition with the latest movies, information programming and more. The VOD selection streams from the ICE interface to the current in-room television.
The Video on Demand feature is user-friendly and completely customizable from property to property. The ICE solution is available to hotels in three forms, ICE Touch, features an in-room touchscreen computer system, ICE Connect, utilizes personal laptops or other in-room computers, and ICE Mobile, operates on smartphones. Each version of ICE includes the VOD feature as well as the same front-end and back-end capabilities.
The front-end of ICE serves to assist each guest in maximizing their visit; it features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
Allowing the hotel to efficiently manage its staff, ICE also offers a backend monitoring system, ICE Control System (ICS). ICS tracks resort activity, staff efficiency and its own return on investment.