Hotels Providing Mobile Devices in Common Areas Becomes Common Practice
More hotels have been looking to implement mobile devices into guest rooms to appeal to the tech-savvy guest. SLS Hotel, a subsidiary of Los Angeles-based sbe Entertainment, is a prime example of a hospitality organization taking customer experience to the next level using mobile technology in their South Beach and Beverly Hills locations. The company is also planning to take that same experience nationwide as they expand to the New York and Las Vegas markets.
As a boutique, 140-room hotel looking to provide an immersive guest experience, the SLS Hotel South Beach hotelier decided to place an iPad in each room and feature their internal application, which could be used to change TV stations, place wake-up calls, and order room service.
As a boutique, 140-room hotel looking to provide an immersive guest experience, the SLS Hotel South Beach hotelier decided to place an iPad in each room and feature their internal application, which could be used to change TV stations, place wake-up calls, and order room service.
Now hotels are moving beyond merely deploying this tech in guestrooms and the focus is also turning to lobbies and other public spaces. USA Today recently ran a story by Barbara Delollis that lists a number of hotels that have enjoyed success with iPad rollouts in common areas.
Read the full story here.