Hoteles Charleston Columbia Install Interactive Guest Services

| October 20, 2011

Hoteles Charleston Colombia properties has selected Intelity’s ICE Touch on iPad to provide personalized in-room gust services beginning in December 2011. Recognized for their luxurious world-class amenities, as well as a reputation for excellent service, the hotel group will be the first in Colombia to introduce the interactive guest service technology, ICE Touch (Interactive Customer Experience), at the Hotel Charleston Bogotá, Charleston Casa Medina and Charleston Santa Teresa Cartagena.
 
The ICE technology will be available on iPads in each of the 211 guestrooms, making it possible for guests to order up to 30 services with the touch of a finger, including room service, spa treatments, information on local attractions, and arranging a trip on the hotel’s pleasure yacht.  Each customized guest interface provides direct communication between hotel staff and guests in real time and tracks all requests and activities, minimizing error and increasing efficiency. 
 
“Through our 20 plus years of experience we have been at the forefront of guest service experiences and technology,” said Carmen Gonzalez, General Manager, Hoteles Charleston.  “The implementation of ICE is a natural step for our hotels to maintain this competitive advantage and continue to provide the highest level of service resulting in a superior stay.”

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