Two Orlando Hilton properties are seeing guest satisfaction and loyalty soar after dramatically enhancing cellular signal coverage. Recently the Hilton Garden Inn Lake Buena Vista/Orlando and the Homewood Suites by Hilton Lake Buena Vista/Orlando installed RoamBoost, the exclusive Distributed Antenna System (DAS) solution offered by RoamingAround. RoamBoost enhances the local geography’s coverage inside the building for all carriers, ensuring that all mobile calls, data transactions and communications are conducted quickly and securely. The properties are located at 11400 Marbella Palm Court, and both are owned and managed by Kalson’s Hospitality Inc.
Because there are so many lodging options available today, hotels that don't provide adequate cell service will lose business to their competitors that do. Today's travelers expect to be able to make and receive phone calls instantly. If your customers are inconvenienced to the point where they have to walk outdoors to make a call, chances are likely that they won't come back.
A recent OSP World article titled "WEB EXTRA: Bad Cell Phone Reception Drives Away 54% of Adults From Returning to Hotels" reports that travelers aged 35 to 54 would look elsewhere or never return to, or select, a hotel — for either business or leisure purposes — if they knew it had poor cell phone reception.