FCS announces the signing of a Valued Business Partnership with Equinox Arabia, one of the Middle East's premier providers of data solutions for the hospitality industry. Per the agreement, Equinox will distribute the comprehensive suite of FCS hospitality technology products, including its collection of best-in-class Hotel Operations Management Applications and its i-Guest mobile app.
Jeddah-based Equinox is a cutting-edge hotel data solutions firm offering an array of products including IPTV systems, room management solutions, Internet connectivity products and digital signage. Equinox boasts a complete range of products, sales, and support capability to meet the data and communications needs of hotels throughout the Arabian Peninsula.
FCS' Hotel Operations Management Applications suite comprises e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications seamlessly interface with of the hotel industry's most popular property management systems and can be implemented à la carte or as a package. The applications feature complementary mobile versions, allowing hotel staff to stay connected from anywhere on property.
Along with the Hotel Operations Management Applications, Equinox will also be distributing the guest-facing mobile app FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wakeup calls, redeeming loyalty points, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options.