The new system will provide all employees with access to Extended Stay America’s training catalog, with courses on topics, such as customer service, safety, computer skills, and effective sales. The systems tracks and monitors the training each employee receives to ensure they have the knowledge necessary to maintain a high level of professionalism and hospitality acumen.
The system also includes a Newsroom with video messages from company executives, allowing clear communication of corporate priorities and initiatives. Powerful reporting features allow decision makers to monitor key training metrics.
The new system is available to everyone in the organization from housekeeping, maintenance, hotel management, to corporate staff. The job performance and training elements include video briefings, online course, quizzes, and quick-glance job aids.