The Four-Diamond-rated Eaglewood Resort & Spa in Itasca, Illinois installs the FlyteBoard real-time airline flight information display and FlytePass boarding pass printing kiosk from Flyte Systems. The tools provide guests with real-time flight information and allow them to print boarding passes via wall, floor or ceiling mounted high-definition, flat panel screen. Properties install the screens in public areas to provide guests with convenient airline flight information. What sets Flyte Systems apart from other PC-based applications is its ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by Air Traffic Control, aircraft maintenance, crew availability and weather.
"We installed Flyte Systems in February and were impressed by how many people use the services to print boarding passes to save time at the airport, or check if their flights at O'Hare International are on time," says Jeff Wardlaw, Eaglewood Resort's director of room. "This is particularly valuable during severe winter weather." Wardlaw also notes that when flights are delayed guests often stay on property, enhancing his ROI by utilizing the resort's food and beverage outlets.
The Flyte Systems units are located outside Eaglewood Resort's Technology Center conference facilities. Conference coordinators also use the Flyte Systems' solutions to enhance their service levels. "They collect their attendees' flight information and use the FlytePass kiosk to print out boarding passes. It is a welcome, personal service that saves attendees the time of having to do it themselves." Based on the success of Flyte's services, Wardlaw says Eaglewood may add travel information from other area airports in the near future.
Flyte Systems products utilize a property's existing high-speed Internet connection. Installation was very simple, according to Wardlaw: "During the Flyte Systems installation, everyone from the president to the techs and salesperson were involved and dedicated to ensuring the best possible service. It was a great experience for us as well as for our guests."