DRUXY'S Famous Deli Sandwiches, Canada's premier chain of quick service delicatessen restaurants, will use Opterus Store Ops-Center as its retail portal and communications platform in all 54 restaurants located across Canada. DRUXY'S primary goal with the Opterus deployment is to free up administrative time that corporate staff spend keeping franchise owners and location managers informed and in compliance, as well as give franchise owners secure access to sensitive information.
DRUXY'S knew it needed a more functional and seamless way to communicate with its franchise operators on a number of operational issues including food safety requirements, daily and weekly task lists, key operational data capture, and monitor compliance to confirm which locations were consistent with the company's corporate goals and directives. Even more important, DRUXY'S required a solution that would allow it to effectively communicate with all of its locations and provide inter-organizational communications with its vendors. A unique feature of the Store Ops-Center deployment includes the ability to give log-in access to direct delivery vendors. This will automate and simplify DRUXY'S ordering and receiving process between vendors and restaurant locations.
Prior to selecting Opterus, DRUXY'S had originally considered an internal development project. "Once we saw the Opterus solution and understood the broad functionality it could provide, it became obvious that we could get the Store Ops-Center solution deployed to all of our locations much quicker and at a much lower cost without having to spend the time and money it would take to develop and maintain an internally built store communications platform," says Harold Druxerman, vice president of finance at DRUXY'S. "We also liked the idea that Opterus was specifically designed for retailers."