Capella Hotels & Resorts announces the selection of The Concierge Assistant from Gold Key Solutions to standardize and streamline guest service at all of the chain's new properties throughout the world.
"Capella will use The Concierge Assistant concierge software for all its properties to help it manage guest relationships, develop itineraries for guest scheduling for dining, spa and other services to give guests the most personalized attention," says Scott Rohm, senior vice president of operations for Capella.
Capella Hotels & Resorts opened their first property in May 2007, expects to open two more properties in 2007 and forecasts a total of seven hotels to be in service by the end of 2008.
"The staff at each property will be carefully selected and completely familiar with the surroundings, activities and history of each hotel's locale," adds Rohm. "We are leveraging The Concierge Assistant to create personalized profiles of each guest to anticipate his or her needs to provide the finest in client care."