Boyd Gaming, IP Biloxi Upgrade Rev Mgmt Systems
The new version of revolution provides visibility into data in the system, particularly guest transaction data from the property management system.À€This enables managers to perform in-depth reviews of the booking data in order to better understand transaction history and behavior, allowing a 360 degree view of the guest.
Other new features of revolution 16.3 include:
- Streamlined room upgrade recommendations
- Enhanced report security, performance and flexible distribution
- Reporting by job role and distributing to others in the organization that do not have access to the system.
The IP Biloxi luxury casino resort worked with Rainmaker implementation teams and re-segmented its customers to leverage revolution 16.3's improved forecasting capabilities for optimized room pricing. Boyd Gaming upgraded properties in Michigan City, Indiana and Shreveport, Louisiana, and worked with Rainmaker to re-configure its room categories to leverage the new version's room-upgrade logic. Revolution considers Total Customer Value when determining optimal prices and availability. Total Customer Value includes not only hotel and gaming revenues, but revenue from food and beverage, spa, and other significant revenue streams.À€