Alloy Software Launches Next-Generation IT Service Management Suite
Alloy Software, Inc., a provider of service and asset management software, announced the launch of Alloy Navigator 6, the next generation version of the company's award-winning flagship IT infrastructure management solution. Alloy Navigator is a comprehensive, integrated IT service and asset management solution that enables help desks to efficiently manage and support all types of technical issues and requests. Leveraging industry best practices, Alloy Navigator 6 improves workflow management and business process automation, and delivers an enhanced user experience, at a highly competitive price.
New and enhanced features in Alloy Navigator 6 include:
- Robust workflows to streamline IT operations: The new role-based workflow management system in Alloy Navigator 6 offers a new level of power and flexibility while making workflow easier to create, maintain and reuse. The ability to design intuitive and easy to follow workflow immediately reduces the need for training normally required to perform daily operations and routine maintenance tasks. Ultimately, this new approach improves the efficiency of the entire organization.
- Comprehensive Change Management: Alloy Navigator 6 greatly extends the abilities of its Change Management feature set, providing the essential tools needed to ensure IT infrastructure changes are implemented in an orderly, controlled and systematic fashion, with minimal adverse effect on the business. Alloy Navigator offers with built-in approval methods to accommodate diverse change approval policies.
- Conformance with service levels: The Service Catalog is the cornerstone of the improved service level management (SLM) model in Alloy Navigator. The Service Catalog helps IT and help desk personnel define and document different types of services, establish service level expectations, monitor service quality and determine the cost of providing service to customers and internal users.
- Improved communication within the company: The new Announcements feature helps IT personnel keep customers and internal users proactively informed about service interruptions, outages, scheduled downtime and service updates.
Alloy Navigator 6 also includes updated technology including agentless, on-demand audit (for Windows/Mac/Linux); compatibility with Windows Vista, Windows 7 and Microsoft SQL Server 2008; discovery and detection of SNMP devices; email integration with Microsoft Exchange; a fully featured web portal for technicians; and scheduled report generation using Crystal Reports.