AMTELCO Announces Ovation Agent Software for Hospitality Industry Call Centers

| January 16, 2009

AMTELCO is pleased to announce the release of Ovation Agent. Ovation Agent is specifically designed to provide hospitality call centers with increased functionality, flexibility, and a tangible return on investment. Any size organization can use Ovation Agent to increase the quality of their communications, guest services and revenue, and reduce labor costs.

The Ovation Agent becomes one with your existing property management system to provide seamless access to all of the information stored in your PMS database. Ovation Agent's Intelligent Directories can interact with the property management system to simplify common operator actions such as reservations, wakeup calls, and maintenance dispatching.

The Ovation Agent Sandbox provides your operators with a tool to search and utilize the data in your existing PMS system in a clear and simple manner. Sandbox performs incremental searches as the operator types and provides instant access to any information they need.

Intelligent agent scripting
Combine the simplicity of the Ovation Agent Sandbox with the power of Intelligent Agent Scripting to cover all possible call scenarios. Intelligent Agent Scripting allows operators to create customized call flow and message scripts that guide agents through completing calls. Scripting is a tool that can be used for customizing the information agents should gather from callers when taking all types of hospitality calls including:

  • Reservations
  • Upselling
  • Convention services
  • Event registration
  • Room service
  • Help desk scripting
  • Maintenance dispatching
  • Security

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