4+ Star Luxury Hotel & Spa Selects Maestro

| August 13, 2008

The Stoneleigh Hotel & Spa, a Dallas property that has earned its 4+ Star status, selects Maestro PMS hotel software technology to track guest preferences and provide customized guest service.

The property tracks and records each guest's preferences and history in a one client profile using Maestro's integrated suite of property management modules and online booking system on a single-image database.

"When you stay at The Stoneleigh, our staff not only knows your name, but they also know your priorities and level of service you require to make your visit memorable," says John Langston, managing director of the Art Deco property. "We are known for offering the highest level of personalized service, particularly important for the experienced corporate and leisure travelers who make up 80 percent of our business. Our staff is trained for it and guests value it. Maestro makes it possible by offering a 360-degree guest view at every point of contact."

Maestro's also enables guest-centric hoteliers to maximize marketing results using Analytics & BI to create relevant campaigns based on guest profiles and preferences.

Dynamic Packaging
The hotel leverages the hospitality industry's current spa explosion by enabling the hotel's reservation agents to book spa appointments directly from the property's Maestro PMS hotel management room reservation screen This access enables agents to provide guests with Spa management information and complete room and spa reservations in a single guest booking. The agents can confirm the spa booking schedule, including time slots still available, along with staff schedules by name for those guests who want to request a certain attendant to provide their facial or massage.

Maestro Property Management Solution's new 'Web Connection' suite with integrated Spa Module enables travelers to self-serve over the web to book their spa vacations and spa treatments as part of their dynamic travel packages, along with rooms, dining reservations, and more.

The Stoneleigh uses a complete suite of fully integrated Maestro hospitality applications, including:
  • Maestro Front Office
  • Maestro Sales & Catering
  • Maestro Spa & Activity Management
  • Maestro Spa Retail MPOS
  • Maestro Fine Dining JPOS
  • ResEze Web Booking
  • Analytics

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