Follow us on
Add To Favorite
4+ Star Luxury Hotel & Spa Selects Maestro
| August 13, 2008
Stoneleigh Hotel & Spa
, a Dallas property that has earned its 4+ Star status, selects
hotel software technology to track guest preferences and provide customized guest service.
The property tracks and records each guest's preferences and history in a one client profile using Maestro's integrated suite of property management modules and online booking system on a single-image database.
"When you stay at The Stoneleigh, our staff not only knows your name, but they also know your priorities and level of service you require to make your visit memorable," says John Langston, managing director of the Art Deco property. "We are known for offering the highest level of personalized service, particularly important for the experienced corporate and leisure travelers who make up 80 percent of our business. Our staff is trained for it and guests value it. Maestro makes it possible by offering a 360-degree guest view at every point of contact."
Maestro's also enables guest-centric hoteliers to maximize marketing results using Analytics & BI to create relevant campaigns based on guest profiles and preferences.
The hotel leverages the hospitality industry's current spa explosion by enabling the hotel's reservation agents to book spa appointments directly from the property's Maestro PMS hotel management room reservation screen This access enables agents to provide guests with Spa management information and complete room and spa reservations in a single guest booking. The agents can confirm the spa booking schedule, including time slots still available, along with staff schedules by name for those guests who want to request a certain attendant to provide their facial or massage.
Maestro Property Management Solution's new 'Web Connection' suite with integrated Spa Module enables travelers to self-serve over the web to book their spa vacations and spa treatments as part of their dynamic travel packages, along with rooms, dining reservations, and more.
The Stoneleigh uses a complete suite of fully integrated Maestro hospitality applications, including:
Maestro Front Office
Maestro Sales & Catering
Maestro Spa & Activity Management
Maestro Spa Retail MPOS
Maestro Fine Dining JPOS
ResEze Web Booking
Nantucket Island Resorts use Maestro PMS to Maximize Online Revenue Across 5 Properties
Pestana Hotels and Resorts Select MICROS OPERA
Hershey Entertainment & Resorts Replaces Multi-Vendor PMS Interfaces with One Integrated Solution
Booming Banff Maximizes Tour Group Revenue and Occupancy for Eight Hotels with Integrated PMS
comments powered by Disqus.
comments powered by
Add To Favorite
MOST READ STORIES
What Is the Security Behind EMV Chip Payments?
2014 POS Software Trends
Preferred Features of Self-Service POS Systems
Infographic Illustrates Evolution of Mobile in Travel
Wyndham Hotel Group Leverages Platform for Cloud-Based Reservations and Revenue Management
POS Hardware & Software
Loyalty & CRM
Follow us on
Terms & Conditions
Edgell Mobile Services
Edgell Marketing Services
Consumer Goods Technology
Retail Info Systems News
Vertical Systems ReSeller
All materials on this site copyright©
Edgell Communications.All rights reserved.