167 Taco Del Mar restaurants across North America deploy the Subtotal POS and Kaseya integrated point of sale systems. Kaseya, is a global provider of information technology (IT) automation software for IT solution providers and public and private sector IT organizations
The solution's web-based management console gives the company the ability to remotely maintain the distributed systems from a Network Operations Center (NOC) in Nova Scotia, Canada, providing a centralized and efficient IT management framework that technicians can use to update system software consistently and quickly resolve help desk issues.
As a provider of POS technology and services to the quick service restaurant industry, Subtotal POS needs to quickly update system software, including changes to the menu, pricing and discounts, and resolve help desk issues in a fast and consistent manner.
Kaseya agents are built directly into each Subtotal Supreme POS system before it is shipped to a new Taco Del Mar restaurant. Once the terminal goes online, technicians have immediate visibility into and control over the system without having to manually create a session each time. This allows the technicians to remotely and non-disruptively push out software updates and troubleshoot availability and performance issues quickly, providing reliable availability of the company's POS systems and ensuring consistency throughout the Taco Del Mar franchises.
Subtotal POS representatives can also take control of a POS system in a new franchise and walk employees through the process of taking an order, registering it on the touch screen, taking payment and making change. The cashiers can simply stand in front of the system and a speaker phone, watching the cursor move through each feature.