hospitalityPulse Inc. debuts a fully integrated suite of products designed to significantly enhance a hotel’s traditional and mobile check in processes. In addition to the company’s popular roomPulse and PulseLink room assignment solutions, hospitalityPulse has unveiled new tools that will transform traditional transactions into guest interactions by enabling front-desk agents to focus more closely on their guests.
roomPulse, the solution that dynamically optimizes each room assignment in real time, is the anchor of the hospitalityPulse product suite. hospitalityPulse unveiled a pre-check queue solution that seamlessly integrates with roomPulse to automate the handling for when guests arrive too early and rooms are not yet available, or when guests check in prior to arrival via a mobile device or a web interface. Called PulseQueue, the system continuously monitors all rooms as they become available and matches them with reservations that have been placed in queue. Guests are then automatically assigned the most optimal room based on overall room needs at the hotel; rooms are assigned based on propriety of guest and reservation value, as well as time spent in the queue. When a room has been found and assigned, the front desk and the guest are automatically notified by the system.
PulseQueue also is preventing conflicts arising from agents directly competing with queued arrivals, for available rooms. When there aren’t enough rooms available for pending check-ins, or when available rooms aren’t matching with what is needed for arriving or expected guests, the competition for rooms can become heated. Guests that arrived early or checked in prior to their arrival may find themselves at a disadvantage with regards to feature fulfillment. All too often, rooms are then rushed, leading to additional inefficiencies and even quarrels with housekeeping.
PulseMobile, a mobile check in solution that allows guest to check in online prior to arrival, offered to our hotel customers completely free of charge. Hotels that intend to offer a simple, yet powerful mobile check-in solution can easily integrate PulseMobile into their processes. It takes advantage of PulseQueue, assuring speed, consistency, and optimal room assignment.