As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience.
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising.
New research reveals a website menu does matter, as 86 percent of diners regularly check out menus online before dining out.
The company's loyalty program grew 28 percent from a year ago to 10.4 million, and 20 percent of U.S. transactions are now made using mobile devices.
According to Homebase, 90 percent of retail and restaurant scheduling is still handled on paper or in Excel, increasing the likelihood of errors and noncompliance with local labor laws.
Built to deliver restaurant-specific KPI's, HotSchedules Reveal provides real-time insight into sales, transactions, inventory, labor, social media, weather and more.
Cost savings are usually abundant in voice and data networks, if you know where to look.
The payment technology and services solutions provider now offers its gift card clients, distributors, partners and resellers a fully integrated, comprehensive physical and digital gift card program.
What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
IT security provider will assist corporate stores and franchisees to strengthen security and PCI compliance to protect customer data