Starwood Opens the Door to Next-Gen Engagement

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Ins & Outs of Next-Gen Locking

There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.

NRF Survey: New Credit Cards Not Safe Enough

The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.

Bindo Debuts New iPad POS Platform

The restaurant solution integrates telephone orders, online ordering, table management, reservations, and ingredient-level tracking, with one early adopter reporting it cut down on excess inventory and gained a customer 'wow' factor.

Historic Arlington Hotel Hooks Up with WiFi

A Valuepoint Networks Guest Controller is said to make efficient use of the fiber optic internet line coming into the building, while also onboarding guests to the network.
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Winning the Business of Repeat Customers

HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.


2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum