As mobile keys continue to gain ground, hoteliers are engaging further functionalities of locking technologies to streamline and personalize customer service. In addition to line-busting capabilities, the latest generation of locks can provide hoteliers with valuable insights and provide competitive advantage.
As the restaurant industry continues to struggle with POS integration, perhaps operators should look to the hotel space where some progress has been made in integration between multiple systems. The next generation of point of sale must address the latest technology capabilities in addition to providing the data that will help restaurants be truly competitive.
Hard Rock International's senior director of digital marketing and CRM discusses how leveraging mobile loyalty programs engages travelers on their terms.
New tablet app intros combined hotel and flight search, integrates personalized travel data across multiple devices.
Company formerly known as Isis Wallet announces new brand and logo.
RFID wristbands improve the guest experience and help boost revenue through seamless purchase experience.
Guest feedback drove new app and mobile site with simplified booking and more visual design.
Best Western has approved MSI CloudPM for a general release at its properties.
Merging mobile marketing efforts with beacon technology can result in increased sales and loyalty.
Conrad Hotels & Resorts has increased the functionality of Conrad Concierge mobile app with new intuitive functions for meeting planners.