With mobile bookings forecast to account for 18 percent of all online travel bookings made in the US next year, 22 percent in Europe and 31 percent in China, it is crucial for hotels to maximize their chances of being booked.
The app-based technology company offered a money back guarantee if it does not increase their net revenue by 25 percent in 90 days by participating in the program.
Restaurants that rely on POS forecasts to create labor schedules typically reduce costs by 2-4 percent.
Hotels and restaurants are starting to think with a “mobile first” mentality for both processing transactions and personalizing the consumer experience. Inside this supplement, restaurants and hotels can evaluate the hottest mobile solutions in the marketplace to find ones that are the right fit for their businesses.
The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.
Digital menu boards, TV monitors, mobile ordering and payment app pick up are part of how the QSR giant is redefining the fast food experience.
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.
The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.
The 'digital log book in the cloud' replaces hand-written notes as a means to communicate between staff, departments and management.