Building a Tech-Focused Service Culture

The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.

Starwood Opens the Door to Next-Gen Engagement

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Ins & Outs of Next-Gen Locking

There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.

NRF Survey: New Credit Cards Not Safe Enough

The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.
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2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum