In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."
Omni's approach to self-service check-ins is a great example of how self-service can migrate into environments that demand "high-touch," and also reminds us that self-service continues to expand.
InterContinental Hotels Group is the first company to install the MobileKey entry solution at its Holiday Inn Express Hotel & Suites Houston - Downtown Convention Center.
The EthoStream Remote Management Console will allow for the monitoring of the performance of each location from a single application, ensuring a consistent and high-quality Internet experience at every participating location.
USA Today reports that Hilton Worldwide's iPhone application downloads and mobile room bookings are surpassing expectations.
The current offering includes the iPhone platform, but releases for other popular platforms will soon follow.
Louvre Hotels, Choice Hotels Scandinavia and The Rezidor Hotel Group are also among those who will provide input on how to improve the guest experience and increase revenue opportunities related to hotel check-in/out processes.
David Reinhardt from The Next Web explains how the combination of social media, smart phones and location awareness will affect social media use.
Increasingly tech-savvy and eco-conscious clients will drive continued change in meetings and events management in the year ahead, according to Publicis Meetings USA.
InterContinental Hotels Group pilots a new solution at two of its properties that gives guests the option to use their personal cell phone as a mobile room key.