The technology team at Caesars Entertainment not only develops IT applications, they're also involved in collecting and assessing guest feedback on these apps. HT talks to members of the IT team at Caesars, including CTO Katrina Lane, about how guest feedback, plus a bit of a thick skin, is helping to bring stronger technology to market, faster.
From the research through the booking phase, from check-in through way-finding display boards, cruise lines are tapping sophisticated technology to manage the guest experience and increase revenue.
This year's showcase focuses on the amenities that hotels should consider to attract today's tech-savvy guests. Highlights include an interactive in-room entertainment system and a fully-integrated guest services and backend management tool that works on the iPad.
The installation of Aerohive Networks' Wi-Fi solutions across 184 locations enables Macaroni Grill's IT department to identify signals from unauthorized devices, indicating a possible breach, then take immediate action to shut them down.
eMarketer reveals how casual restaurants can boost ordering efficiency for on-the-go customers.
Holiday Inn Knoxville, Hotel Harrington in Washington DC and Howard Johnson Admiral's Inn convert to cost-saving 'contactless' locks.
HT's monthly POS recap covers the latest POS hardware solutions to hit the market, how Fish and Chips Restaurant is leveraging an iPad POS to lower costs, POS-integrated video and more.
In addition to the new systems, both hotels will leverage Safety NetAccess for ongoing management and support.
App analyzes the energy consumed by the lighting currently installed in a restaurant, then estimates the savings operators can achieve if they switch to more energy-efficient alternatives.
The 280-unit Strategic Restaurants will enable guests in key locations to stay connected when they are away from home or the office though the addition of MegaPath's Managed WiFi HotSpots Service.