With a focus on forming essential partnerships with its guests, the SLS Hotel in Beverly Hills, set out to create a two-way dialogue with its guests by learning first-hand, and in real-time, what can be done to make their stay an unforgettably positive experience.
The introduction of coalition loyalty programs, extension of rewards and benefits to non-purchase behaviors, and the emergence of "Enterprise Loyalty" are among the milestones featured in the 1990-2010 timeline.
The portal allows guests to use any Web-enabled device to order (or pre-order) room service, request room amenities, address maintenance concerns and request services such as valet and book local tours of the San Diego harbor and Temecula wine country.
Over the past few years, La Quinta Inns & Suites has gone through a significant transition, modernizing its technology footprint using cloud computing and strategic partnerships with several best-of-breed IT services providers. Vivek Shaiva, CIO for La Quinta, shares the story behind his company's strategy for centralizing its IT systems, as well as some of their significant results.
Available for the iPhone, iPod touch, and iPad, the CPK App provides users with the ability to place orders, locate nearby restaurants, view previous orders and more.
The New Orleans Hornets have implemented a wireless network that exceeds the National Basketball Association's wireless LAN requirements to keep media and fans updated in real-time.
Papa John's online sales have grown exponentially since 2001, with online sales on average growing more than 50 percent each year through 2007 and steadily rising every year since.
For CityCenter's 4,004-room ARIA Resort & Casino and Mandarin Oriental hotel, the opportunity to implement the most cutting-edge in-room technologies is paying off through the generation of guest loyalty and cost savings.
Cloud computing has been a buzz word for the past year or more, but what does it really mean to the hospitality industry? HT reveals how operators are leveraging it keep costs down, drive loyalty and become more agile in executing business strategies.
In an exclusive interview with HT, Chipotle Mexican Grill's director of IT, Frank Daidone, and executive director of IT & training, Joel Chrisman, share the story behind their company's migration from outsourced to in-house tech support, along with some of the significant wins that have resulted from its internal structure.