In 2007, Sheraton Hotels & Resorts launched Link@Sheraton, a unique concept for its lobbies that melds technology with social interaction. These lobbies strive to create an ideal work-play environment, complete with all-in-one workstations, free HSIA and, in some locations, Microsoft Surface touch-sensitive tables. Find out why both guests and owners are raving about these concept lobbies in this exclusive interview with Starwood execs Hoyt Harper, SVP of brand management, and Mark McBeth, VP of IT.
Property management system integration is one of the key pain points in any lodging operation, given the vast number of systems that any one property runs and the number of vendors involved. Operators share their top strategies for integrating the PMS with other hotel systems.
The findings for Hospitality Technology's 2009 Self-Service Technology Study are in, and the results point to a growing consumer demand for self-service tech and a plethora of next-gen solutions that harness personal devices.
VingCard unveils its new patent-pending wireless RF-online solution for standalone electronic locks. The VISIONLINE system operates on the ZigBee high-security open platform and offers modular packages and straight forward upgrades from offline to RF-online locks.
Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.
Each year, HT surveys its subscribers and a sample of U.S. consumers to discover their experiences with, and attitudes toward, self-service. The findings for the 2009 Self-Service Technology Study point to a public that's increasingly ready to use self-service devices, as well as a host of next-gen solutions that focus on consumers' own personal devices.
The latest guestroom safe from Elsafe, the Infinity II, includes a number of key features such as anti-tamper and anti-cloning technology, UL-certification, RFID/NFC and more.
The Holiday Inn Express properties in Spartanburg, South Carolina are among the first InterContinental hotels to deploy a 'boxed set' of guest amenities including HSIA, in-room entertainment and more from IBM.
Boston's The Colonnade Hotel and iBAHN partner to provide travelers with updated digital entertainment and high speed Internet access.