In late January 2010, Wyndham Hotels & Resorts discovered that unauthorized intrusions into the computer systems of certain Wyndham brand-franchised and managed hotels resulted in the unauthorized acquisition of customer names and payment card information.
Using the Omni Chicago Hotel's new ORION system, guests can now utilize a variety of services, from ordering fresh made soup and salad to valet and housekeeping requests, with just a few clicks.
According to the 2010 Global Security Report, hospitality data breaches accounted for a whopping 38% of all breaches investigated by Trustwave SpiderLabs; software-based point of sale systems were identified as the most frequently breached area across all of the industries involved in the study.
What's the best way to create a converged wireless infrastructure? Hotels weigh the pros and cons of rip-and-replace versus reuse and recycle. At the end of the day, though, does it all come down to balancing budgets against customers' needs?
Since its official release in July 2009, Pizza Hut's revolutionary and award-winning iPhone/iPod touch application has created an innovation 'explosion' in the mobile communication front. Pizza Hut's Baron Concors, CIO; Kevin Fish, project manager; and Carlos Chavez, director of eCommerce technology dish on the winning strategy that launched its first-to-market, million-dollar food ordering application.
Thanks to spill over from military and government agencies, video surveillance systems in hospitality are becoming more and more sophisticated through the integration of analytic applications that turn traditional video into uber intelligence gathers.
The 11-unit chain is using HotSchedules to improve labor cost control, increase productivity, and enhance communication between managers and employees.
The service allows Heathrow Airport travelers to receive boarding passes electronically on their cell phones or PDAs and eliminates the need for paper boarding passes.
With droves of college students expected to hit Florida's spring break hot spots this year, Verizon Wireless has prepared to handle all of their communication needs with a $240 million investment in enhanced network coverage.
One of Venezuela's newest properties has completed the installation of the VISION by VingCard system, Signature RFID by VingCard contactless electronic door locks, and Infinity II by Elsafe electronic in-room safes.