Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.
Each year, HT surveys its subscribers and a sample of U.S. consumers to discover their experiences with, and attitudes toward, self-service. The findings for the 2009 Self-Service Technology Study point to a public that's increasingly ready to use self-service devices, as well as a host of next-gen solutions that focus on consumers' own personal devices.
The latest guestroom safe from Elsafe, the Infinity II, includes a number of key features such as anti-tamper and anti-cloning technology, UL-certification, RFID/NFC and more.
The Holiday Inn Express properties in Spartanburg, South Carolina are among the first InterContinental hotels to deploy a 'boxed set' of guest amenities including HSIA, in-room entertainment and more from IBM.
Boston's The Colonnade Hotel and iBAHN partner to provide travelers with updated digital entertainment and high speed Internet access.
The release of VeriFone's PAYware Transact Version 3.1.4 includes the addition of new certifications, processing network support, and additional features.
With the rise in consumers' desire to be online 24/7, management for the Coffee Bean & Tea Leaf thought that it was time to offer free WiFi connectivity in their stores to create local buzz and to keep store lobbies full during non-peak periods. Learn how this decision has led to an increase in consumer spending and the technology partners that are making it so.
To comply with wireless PCI requirements, Fuddruckers has selected AirMagnet Enterprise to remotely manage and detect any rogue devices on its network that may violate the PCI standard.
The findings for Hospitality Technology's 2009 Self-Service Technology Study are in, and the results point to a growing consumer demand for self-service technology and a plethora of next-generation solutions that harness personal devices.