HT's Lodging Technology Study, reveals that mobile solutions dominated technology rollouts for 2016 with half of the top solutions having a mobile component. Mobile key deployments, however, still lag behind guest expectations. While 53% of guests want to be able to use smartphones as mobile keys, according to the 2016 Customer Engagement Technology Study, only 12% of hotels currently offer the technology. In this article, HT identifies the ways hotels could stand out from the competition by tapping into the full potential of mobile keys beyond just guestroom access.
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With QikServe, hospitality operators are able to quickly deploy secure, PCI-compliant payment solutions that do not require additional EMV certification.
Using the HHonors app, Fun Finder notifies guests of fun events, helps guests navigate the resort and allows for real-time messaging with hotel staff.
Credit cards used by its patrons between February 16 and July 7 are at risk.
Through their partnership, Hilton and Uber are able to offer guests on-demand personalized travel experiences.
Guests can use their mobile device as a room key and to manage their check-in.
Customers can place orders and pay using popular messenger applications.