6 Mega-Trends in Hotel Technology

Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement. With rising expectations, surprise and delight has been replaced by expected and assumed. In this mega-trends special report, HT pulls together data from its 2016 Lodging Technology Study, combined with insight from industry thought leaders and hoteliers, to find out more about what’s shaping technology spending today. From mobile key to location-based data, these are the top technology goals and capital investment priorities in 2016.

Disruption is Leaving a Mark

As technology investment in hotels is poised to hit an all-time high, CIOs still ID establishing ROI as a top struggle. HT's Editor-in-Chief, Abigail Lorden discusses how disruptive technologies including mobile solutions, are creating an abundance of data that operators struggle to harness and how the impact of technology is moving faster than businesses are able to sustain.

Data Leads to Adaption

Dickey's Barbecue Pit remains relevant by personalizing offers with geo-focused information.

The Rise of Mobile Payments

With faster transaction speeds and just as much security as EMV, mobile payment is growing in popularity and saturation.

Taco Bell Tests TacoBot

Taco Bell teams with Slack messaging platform to allow customers to order with the help of artificial intelligence.
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