Maggiano's hopes to engage customers by testing location-based marketing and mobile wallet technologies in select locations.
The home of the San Diego Chargers will utilize a mobility solution from Versatile Systems and Motorola to reduce response times related to incidents requiring security and medical assistance.
The French country cafe may have increased its to-go and catering sales by leveraging a solution that integrates online, mobile, phone-in and Facebook ordering channels, but that's not the only benefit that they are experiencing.
Omni's approach to self-service check-ins is a great example of how self-service can migrate into environments that demand "high-touch," and also reminds us that self-service continues to expand.
In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."
InterContinental Hotels Group is the first company to install the MobileKey entry solution at its Holiday Inn Express Hotel & Suites Houston - Downtown Convention Center.
USA Today reports that Hilton Worldwide's iPhone application downloads and mobile room bookings are surpassing expectations.
The EthoStream Remote Management Console will allow for the monitoring of the performance of each location from a single application, ensuring a consistent and high-quality Internet experience at every participating location.
The current offering includes the iPhone platform, but releases for other popular platforms will soon follow.
Louvre Hotels, Choice Hotels Scandinavia and The Rezidor Hotel Group are also among those who will provide input on how to improve the guest experience and increase revenue opportunities related to hotel check-in/out processes.