The competitive landscape for IP contact centers (IPCC) has shifted significantly over the past three years says a recent Datamonitor report. Vendors have begun to offer unified product lines, aiming for common administration/reporting, user interfaces and functionality far beyond basic routing.
The Chicago luxury high-rise deploys an in-building wireless solution to guarantee consistent cell phone cover throughout its 28 floors of guest rooms and public areas.
A new offering gives Hilton travelers an insider guide to hot dining, shopping and entertainment options in up to 35 cities. Visitors can also plan a personalized itinerary.
The McAfee Secure certification adds confidence to online reservations by protecting buyers from spyware, spam, viruses, exploits and more.
Preventing unauthorized software downloads and access to your restaurant's computer systems and POS can be a daunting task for any operator. Learn how management for Bertucci's Italian Restaurants secures its corporate computers and POS systems with a whitelisting and device control solution.
A global survey shows that websites and hi-tech facilities are the top two criteria that guests look for when choosing a hotel, writes Miral Fahmy of Reuters.
PhoCusWright address the technologies and innovations that will drive change in the travel and hospitality segments for 2009 with the release of its annual publication. Mobile technology, cloud computing and more top the list.
EnGenius Technologies Inc., is teaming up with San Francisco-based Sputnik Inc., to offer a powerful, easy-to-deploy hotspot solution.
A new industry report from CTIA reveals that nearly half of U.S. enterprise decision-makers from a range of industries agree that wireless applications are important or absolutely essential to remaining competitive.
NexGenSelfService.com offers IT executives an outlet to read and then discuss their ideas or challenges related to self-service solutions on the social networking community, Engage.