MOBILITY

143 Findings on How Your Competitors are Engaging Guests: 2013 Customer Engagement Tech Study

8/6/2013
The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests.

Keys to Mobile Engagement Success

8/6/2013
As more consumers begin to rely on smartphones for even the most ordinary daily tasks, companies across all industries are looking to take advantage of the opportunities presented through mobile apps. This allows brands to interact with their customers, and in many cases, offer more convenience and options than a website.

Executive Roundtable: Putting the POS in Perspective

8/6/2013
The POS has become a central hub for sales, employee training and tracking, loyalty, guest data and much more. With all those components, deciding upon a POS vendor and strategy are major talking points for restaurant insiders. HT asked a panel of execs to identify important trends and best practices, as well as share what they are looking for in next-generation POS systems. Their responses shed some light on where the industry is – or should be – heading in terms of future-proofing the POS.

Hotwire Launches iPad App

7/9/2013
Tablet transactions are a main driver of growth and a new app for Hotwire helps users more easily secure hotel deals.
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2014 Point of Sale Tech Showcase

6/5/2014
Restaurants spend a third of their total IT budgets on POS technology, and the market is hot for new investments. Within the next two years, 35% of restaurants plan to replace their POS. This POS showcase keeps buyers up-to-date on new hardware and software releases, including: mobile POS; all-in-one units; cloud-based POS; POS integration and more. (Sponsored)

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference