HT unveils the 2014 Industry Outlook, an annual check-in with our Advisory Board on the top tech and trends impacting their hotels and restaurants, right now. The Board answers HT's questions about technology that's got potential, and technology that's falling flat. Plus they share details on the projects topping their own to-do lists.
HT examines how the introduction of innovations meant to offer efficiencies, ultimately transforms the status quo.
HT profiles the latest in hardware and software solutions from vendors serving both foodservice and lodging companies. Download the 2014 New Tech Showcase for more information on these innovative solutions which include: the latest in mobile POS and app technology; new customer service and loyalty platforms; cloud-based solutions for point of sale, property management and distribution; plus business intelligence and analytics applications.
Restaurants have traditionally prioritized operations and service over technology investments. Now, two major trends — mobile and cloud — have opened up synergies that are encouraging restaurants to embrace technology across front- and back-of-house environments. In this Q&A, HT speaks to Larry Abramson, CEO of Red Book Connect about this disruptive innovation, and the capabilities now available via an open-systems architecture and mobile tools.
Attendees at the recent Smart Card Alliance 2014 Payments Summit, while agreeing that EMV Chip payments are the best option, still are uncertain of best practices for implementation.
Along with broad-based use of encryption and biometric technologies, expect increased focus on securing enterprise BYOD programs and "bring your own security" trend.
RoamBoost helps two Orlando Hiltons boos guest satisfaction and loyalty.
Alcatel-Lucent's Bell Labs forecasts a 560 percent increase in data traffic on metro networks by 2017, driving a major shift in network design.
Hotel technology offerings play an increasingly important role for guests when booking.
Recent studies reveal that restaurants are moving forward with technology rollouts as customers become more apt to utilize the latest enhancements.